5 best institutes that offer online customer service skills training courses
In any enterprise or organization, customer service is critical to ensuring you have your client’s loyalty and satisfaction. It is through customer service that the client is able to experience how the company values them. It is, therefore, crucial to ensure that your staff undergoes proper customer service management training to be able to maintain great relations with clients. The best online customer service management training is offered by the following institutes:
- Alison
It is a global online community that provides free learning through the sharing of content. It has more than seven million students globally, funded by paid certificates for the interested students while others learn free funded by the paid advertisements on their sites.
Having won numerous awards, Lynda.com offers a training platform for a course on innovative customer service management training with emphasis on the acquisition of IT and business-related skills. The course is delivered by Jeff Toister, a customer service expert, who focuses on the need to think outside the box.
edX in collaboration with Kyoto University offers a free online customer service course.
It offers an online course that earns you a level-2 certificate in customer service management training. It is divided into units that have assessments, requiring your demonstration of prowess in knowledge and skills, pertaining to a given area of customer service.
It offers excellence through Latitude U. It is an e-learning community that allows individuals as well as organizations to share knowledge and skills freely online. It is a great course for beginners since it allows a self-paced progress.
Most of the time, employees are sourced from different training backgrounds. As a business owner, you need to identify customer service skills training for your staff. This will ensure that your employees are equipped with a similar set of skills in handling the client. It will also eradicate inconsistencies, especially in communication and actions towards the client.
